Saturday, 1 September 2012

Software Development Centre, Chennai

Frequently Asked Questions - Sanchay Post Version 7.0

1.For SCS Accounts closed after completion of 8 years (extended accounts), interest for no. of days elapsed from date of maturity to date of closure is erroneously calculated at the rate of 9%.
  • Post Maturity has to be paid for completed months only at SB rates of interest.
  • Post Maturity Interest should be calculated manually at the time of closure.
2.After entering the details in SB >> ECS Debits & Credits form, the transactions are not reflected in LOT.
After entering the details in the COUNTER login, the transaction should be authorized by the Supervisor. Only after the transaction is authorized by the supervisor, it will be reflected in the LOT.
3.Cleared RD PRSS/agent cheques are not shown in ‘RD PRSS Post Entries’ form for selection.
While preparing the cheque list, select the scheme as ‘RDPRSS’ in case of agent’s  providing softcopy of the list created through ‘RD Customer Package 3.0’ provided by SDC with version 6.6.1 . These RD PRSS cheques will be displayed in ‘Post RD PRSS Entries’ form for selection after clearance.
4.RD Bulk cheques are not shown in ‘RD Bulk Acceptance’ form.
While preparing the cheque list, select the scheme as ‘RDBULK’ if the list is to be entered manually through ‘Bulk Posting’ form. RD Bulk cheques will be displayed in ‘RD Bulk Acceptance’ form after clearance.
5.An error message ‘Total amount does not tally’ is received when the cheque is selected for RDPRSS posting/RD bulk acceptance. What is the procedure for calculating cheque amount in case of RD PRSS/RD agents?
RD cheques collected from customers / agents should be for amount payable after deduction of rebate and inclusive of default fee, if applicable. A separate cheque should be collected for each list.
6.We are unable to enter transactions for BPL accounts.
For entering transactions in BPL accounts use the SB >> ECS - Debit and credit form (1310) >> Select manual and category as BPL. You will have to select category as INDP for INDP accounts, INWP for INWP accounts and so on.
7.While performing discharge in  'Encashment of other office KVP / NSC', an error 'To select type of discharge' is displayed.
Download, unzip and run the patch from DBAnalyzer folder.
8.While posting the transactions through 'RD >> Post PRSS Entries' form (Form no.1123) using the file generated through RD Customer Package, error message 'The application has failed to start because MFC30.dll was not found. Re-installing the application may fix this problem' is displayed.
Download, unzip and copy the files to 'SP5 >> Comm' Folder.
9.In 'Reports >> NSC Reports >> Certificates Purchased through Agent' form, an error message 'No transactions available for this day' is displayed even when transactions are available for the day.
Download, unzip and copy the file to DBAnalyzer folder and run it once from the same location.
Email issues related to this software to

Software Development Centre
O/o the Chief Postmaster General
Tamilnadu Postal Circle
Chennai - 600002
Phone: 044-65850861

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